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FREQUENTLY ASKED QUESTIONS

When will my order ship?

This product is being sold as a pre-order. We will start shipping orders by mid-July. We expect it to take around 6 weeks to ship all orders.

When your order is shipped you will receive an email to notify you. Shipping in the UK should take 4-5 days but can take up to 14 days. Shipping for the USA and the rest of the world should take 14 days but can take as much as 28 days, with possible delays due to customs and import clearances.

International orders may be subject to local taxes or customs to be paid by the customer.

 

I accidentally gave my old address, can you update my address?

So long as your Holy Vodka isn't already en route we can change the delivery address for you.

If you are in the UK please email your order details and new address to: holyvodka.uk@gmail.com

If you are in any other country please email your order details and new address to:

holyvodka.us@gmail.com

My order is marked as shipped, why hasn't it arrived?

Shipping in the UK should take 4-5 days but can take up to 14 days. Shipping for the USA and the rest of the world should take 14 days but can take as much as 28 days, with possible delays due to customs and import clearances.

 

I didn't pick it up from the Post Office within time, can you send another one?

If your item is returned to us by the Post Office, you will be given the chance to pay for reshipping.

 

It says my bottle was delivered but I never received it?

All items are signed for, please ask your local Post Office to trace your item.

 

Why don't you ship to Canada?

Unfortunately Canada does not allow the import of alcohol.

 

I only bought one bottle, but I want another one, can I add one to my order?

If you are quick enough you can order another bottle, but we cannot add to an active order.

 

I will be on holiday in July, can you ship mine a bit later?

Unfortunately, this isn't possible. If you want to change shipping addresses please email us.

If you are in the UK please email your order details and new address to: holyvodka.uk@gmail.com

If you are in any other country please email your order details and new address to:

holyvodka.us@gmail.com

 

Can I include a gift message to my friend?

Unfortunately due to the large quantities we are sending, this isn’t something we can offer at this time.

 

I ordered a bottle but I don't want it anymore. Can I cancel my order?

If your Holy Vodka hasn't shipped yet you can cancel your order by contacting us below.

 

My friend got their order, why didn't I get mine?

All orders are shipped in the order they were placed. We will start shipping orders by mid-July. We expect it to take around 6 weeks to ship all orders.

When your order is shipped you will receive an email to notify you. Shipping in the UK should take 4-5 days but can take up to 14 days. Shipping for the USA and the rest of the world should take 14 days but can take as much as 28 days, with possible delays due to customs and import clearances.

International orders may be subject to local taxes or customs to be paid by the customer.

 

Will you make this available again?

Holy Water was strictly limited edition in partnership with the artist and there are now plans for a second release.


 Don't see an answer to your question? Then please contact us using the form below!

 

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